The Lean User Guide – Applying Lean Principles in User Assistance

If we want to move away from a hand-crafted approach to developing content and towards a more engineering-like approach, what can we learn from the latest techniques being applied in manufacturing? Today, many manufacturers use Lean manufacturing principles, and its principles underpin Agile programming. In this presentation we’ll explore whether applying a Lean approach to technical publications could (a) lead to better deliverables and a more efficient system for producing User Assistance and (b) better position Technical Publications in the context of an Agile environment.

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Ellis Pratt

Sales and Marketing Director, Cherryleaf

Ellis Pratt is a Consulting Technical Communicator and Director at Cherryleaf, a technical writing services company. He has been working in technical... Read More

Ellis Pratt is a Consulting Technical Communicator and Director at Cherryleaf, a technical writing services company. He has been working in technical communication since the early 1990s. He has a degree in Business Studies, and is a member of organizations such as the Institute of Scientific and Technical Communicators, the Institution of Engineering and Technology and the ISTC Management Council. In 2017, he was listed as one of the top 25 Content Experience influencers in the world. In addition, Ellis was a contributor to two books: Current Practices and Trends in Technical Communication, and The Language of Technical Communication.

The Lean User Guide – Applying Lean Principles in User Assistance

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