If you work as part of a team, you’ll know how easy it is to forget who was going to check for broken links or who is publishing this week. It’s even more difficult when you’re all in different offices and work different hours! Not to mention the challenges of following specific guidelines to ensure your documentation is consistent, such as word capitalization or instructing users to 'select' or 'click'. In this webinar, Caroline Coyne and Eloise Lewis cover how to use a Flare project for your internal processes and guidelines so that writers old and new know what writing styles and preferences to use and how to carry out all their routine tasks. You’ll also see how setting up a schedule for publishing Flare projects makes it easy for everyone to see what they need to do and when. Essential for writers and managers alike, this webinar will help you ensure that nothing gets forgotten and you know exactly who is responsible for each task.
This webinar is adapted from a presentation originally presented during MadWorld 2019 Dublin.
Speakers
Caroline Coyne
User Assistance Team Leader, JHC Systems Ltd.
Caroline Coyne is the User Assistance Team Leader at FinTech company JHC Systems Ltd. She has been leading her team to create innovative user assistance... Read More
Caroline Coyne is the User Assistance Team Leader at FinTech company JHC Systems Ltd. She has been leading her team to create innovative user assistance since 2017 and has been a writer herself for over 10 years. Caroline’s focus is always on creating the best user experience through feedback and continuous improvement.
Eloise Lewis
Senior Technical Author, JHC Systems
Eloise Lewis is the Senior Technical Author at FinTech company JHC Systems Ltd. She has been writing user assistance since 2010, driving the move from... Read More
Eloise Lewis is the Senior Technical Author at FinTech company JHC Systems Ltd. She has been writing user assistance since 2010, driving the move from separate Word and PDF documents to a fully integrated online support centre. Eloise is always looking for innovative ways to create the best experience for users.
