The discipline of writing technical documentation has been around for a very long time, but the discipline of content strategy and content design is still fairly new on the world stage. This webinar will explain how to integrate these two different worlds into the same strategy; combining the best of both in a way that makes sure all your content aligns with what users expect today. It will cover concrete takeaways about creating a basic content strategy and how to integrate technical documentation into that strategy, including style guides, content design considerations, measuring metrics, and accessibility considerations.
Speaker
Adriana Harper
Manager, Digital Content, H&R Block Canada, Inc.
Adriana Harper is the Digital Content Manager at H&R Block Canada, located in Calgary, Alberta. She and her team empower Canadians to understand and... Read More
Adriana Harper is the Digital Content Manager at H&R Block Canada, located in Calgary, Alberta. She and her team empower Canadians to understand and engage with H&R Block’s suite of digital tax products and services, through clearly communicated content in both English and French. Adriana has been involved with content in various forms for over 15 years, including content strategy and design, technical writing, and learning and development. Adriana holds a BA in Communication Studies from the University of Calgary. When she’s not knee-deep in content, she can be found reading, hanging out with her husband, or playing with her dog or cat.
